Refund policy
Return & Refund Policy
At Trackside Trains, we want you to be confident in every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery. Items must be returned in the same condition they were received: new, unused, undamaged, and in the original packaging with all parts, accessories, manuals and inserts included.
To start a return, please contact us at tracksidetrains.com@gmail.com with your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the item was:
- damaged in transit
- incorrect due to our error
We recommend using a trackable shipping method to ensure your return is received.
Returns should be sent to:
Trackside Trains
9023 Cline Ave
Crown Point, IN
46307
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 days of delivery.
Include:
- your order number
- a description of the issue
- photos of the item and packaging
We will work with you to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- refunds are issued to your original payment method
- please allow 3–5 business days for processing
Non-Returnable Items
The following items are not eligible for return:
- items that have been used or modified
- items not in original condition or packaging
Questions
If you have any questions about your return, please contact us:
Trackside Trains
Email: tracksidetrains.com@gmail.com
Phone: 402-490-2790